Crisis Communication
Admedia offers expert crisis communication and reputation management in Kenya. We help you prepare for, navigate, and recover from reputational threats, protecting your brand’s value and restoring stakeholder trust when it matters most.
Navigate Reputational Threats with Confidence and Control
When a crisis strikes, every minute counts and every word matters. Our seasoned crisis communication team provides immediate, strategic counsel to protect your reputation, manage public perception, and guide your organization through its most challenging moments with clarity and purpose.
- Why Choose Us
Why Choose Admedia for Your Crisis Communication Needs?
Our crisis managers are seasoned practitioners who have managed real-world reputational threats. We bring proven strategies and calm, decisive action directly to your situation, ensuring a response that is both swift and effective.
24/7 Rapid Response
When a crisis hits, we are on call day and night. Our immediate intervention helps contain the narrative from the very first critical hour.
Proven Management Framework
We employ a structured, multi-phase process from immediate assessment to reputation recovery ensuring no aspect of the crisis is overlooked.
Spokesperson Media Training
We prepare your leaders to be your confident voice under pressure, training them to deliver clear, consistent, and compassionate messages.
Data-Driven Monitoring & Adaptation
We continuously monitor media and public sentiment, allowing us to adapt your strategy in real-time and counter misinformation effectively.
- Our Solutions
Our Core Crisis Communication Services
We offer end-to-end support, from proactive preparedness to real-time response and long-term recovery. Our services are designed to bring clarity to chaos and ensure your actions rebuild trust.
Crisis Communication Preparedness & Planning
The best time to manage a crisis is before it happens. We develop comprehensive, tailored crisis communication plans, including vulnerability assessments, message development, and detailed response protocols.
Real-Time Crisis Response & Management
When a crisis erupts, we become an extension of your team. We provide on-the-ground or virtual support to manage the situation, handle media inquiries, and control the public narrative.
Spokesperson Training & Media Coaching
Your leaders are your voice during a crisis. We provide intensive media training to prepare your executives to communicate with empathy, authority, and clarity under extreme pressure.
Reputation Repair & Recovery Strategy
After the immediate threat subsides, the work of rebuilding begins. We develop long-term strategies to repair trust, restore your brand’s image, and demonstrate your commitment to positive change.
An Overview of Past Projects
- Testimonials
Proof, Not Promises
Please know we are so grateful for you partnership on what was unquestionably our best Global Forum ever. I know it was not easy work, but thank you for your creativity, flexibility and smiles throughout these past months. Look forward to working with you again.
Bronwen Magrath
Global Programme Manager Schools2030, Aga Khan Foundation
(5.0 / 5.0)
We’ve worked with the Admedia team for several years and highly recommend them. They offer highly personalized attention and tangible results that we have not found in any other PR agency over the years. We’ve worked with Admedia on a variety of projects, most notably documentaries, animations, and other productions. They are a joy to work with and always deliver. They are adaptable and accommodating and take the time to understand our needs.
Esther Daud
Communications Officer - AGRA
(5.0 / 5.0)
Admedia’s commitment to excellence, creativity, and an out-of-the-box approach has set a new standard in providing results-driven campaigns for any industry. I now realize how critical it is to hire the right public relations firm to generate outstanding media opportunities in this highly competitive market. At the UNEA event, Admedia exceeded my expectations by supporting the coordination of media events and coverage (photography and videography), including the placement of press releases, and op-eds, organizing press conferences, and media appearances for the event.
Staff
UNDP
(5.0 / 5.0)
- FAQ
Quick answers to key Crisis Communication questions
What is the difference between crisis communication and public relations?
While public relations focuses on building and maintaining a positive reputation over time, crisis communication is the specialized practice of protecting that reputation during and after an acute, high-stakes threat or negative event.
How quickly can your team respond when a crisis hits?
We offer 24/7 rapid response. From the first alert, we can immediately convene a virtual “war room” with your team to assess the situation and begin managing the narrative within the first critical hour.
Can you create a custom crisis plan for our specific organization?
Absolutely. We conduct thorough vulnerability assessments tailored to your industry and organizational structure to develop a bespoke crisis communication plan that addresses your unique risks and needs.
What kind of post-crisis support do you offer?
Our engagement includes a reputation repair and recovery phase. We develop long-term strategies to help your organization rebuild trust, demonstrate corrective actions, and restore its public image.
Why is investing in a crisis plan more strategic than just reacting when something happens?
Proactive planning is your strongest defense. It ensures your team is never caught off guard, reduces decision-making time under stress, and can significantly minimize the reputational, financial, and operational damage of a crisis.
Is crisis communication only for large corporations?
No. Organizations of all sizes are vulnerable to reputational damage. Our services are scalable, ensuring that even small and medium-sized enterprises can access expert counsel to protect their hard-earned reputation without a corporate-level budget.